FFUN Pre-Owned Promise

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Used is the New New

Getting what you want in a new car has never been tougher, but now you can get way more than you ever expected in a used car. The New New means the perks of a new car with the freedom of choice of our huge used car inventory.

Every Vehicle:

  • Has a 3 Day and 250 KM Money Back Guarantee
  • Must pass our rigorous, 120-point inspection from Factory Certified Technicians
  • Includes a free CARFAX report
  • Comes with limited extended warranty coverage for 3 months and 3,000 km. Plus, many are still under factory warranty
  • Is 2015 or newer and has less than 150,000 km
  • Guaranteed priced to market, bought with the help of a non-commission staff

THE FFUN PRE-OWNED PROMISE

The New New
It’s not a slogan, it’s a commitment.

The Customer Promise

Our Sales Staff Aren’t on Commission

So they won't try to sell you a vehicle based what they’ll make, they’ll sell you a vehicle based on what you want. Nice huh? And unlike most dealerships where the more you pay, the more the salesperson makes, you’ll avoid that awkward relationship between you and your salesperson.

Instead, our salespeople are paid a flat amount per vehicle. That means no stress because they’re here to help find what’s right for you, not what pays them the most.

Guaranteed Price Policy

With our huge selection and group purchasing power we’re amazingly good at getting you the vehicle you want at a great price. Even better, we put our money where our promise is with our live market pricing. A competitive, transparent, no hassle approach to pricing our vehicle inventory.

Literally every hour of every day our teams are using patented technology to pull pricing data of similar models in your local market and even neighbouring provinces. We take these details and price to the best 5% of these similar vehicles to ensure you’re getting a guaranteed great price, without all that annoying haggling and negotiation.

The Vehicle Promise

120-Point Inspection

Every one of our pre-owned vehicles gets a 120-point inspection from Factory Certified Technicians. Some of those other dealerships might say 170 point, 200 point, even 300 point. That just means they’re counting every nut on every tire instead of just saying we checked the tire, and it’s awesome. Here’s what ours includes: full interior, full exterior, tires, underbody, before road test (engine off) and during road test (15-20 minutes, up to regular operating temperature).

No matter which FFUN dealership you go to you’ll find the same high standard of product quality at every location across every brand. And since many of our vehicles are late model vehicles they’re fully guaranteed, most still from the manufacturers themselves.

Free Vehicle History Reports

Our FFUN car buyers are full-on pros and know exactly what they’re buying. And when you buy from FFUN you’ll benefit from the same level of knowledge. That’s why the FFUN Group will provide a CARFAX vehicle history reports free of charge.

A CARFAX report means:

  • If you buy a vehicle that has a valid lien on it, the bank or lien holder could repossess it. Your CARFAX report ensures that the vehicle you buy belongs to you.
    • CARFAX reports provide information if a car has ever been in an accident or had collision damage in two ways:
      • All CARFAX reports check the data in each of Canada’s provinces and territories, as well as each state in the United States through the Experience Automotive Database, to see if any jurisdiction has labeled the car as salvage, rebuilt or a total loss.
      • CARFAX reports provide information on claims of damage due to accidents from Canada’s private insurance companies. The reports cover all data on paid accident claims handled by a private insurance company.

CARFAX reports provide Canadian and U.S. registrations and insurance coverage data from private Canadian insurers, so you will have the chronological data on the VIN to check whether it has been rebuilt or cloned.

The Purchase Promise

Our 3 Day/250 km Money Back Guarantee

If for any reason at all, if the vehicle you purchased doesn’t meet your needs, we will gladly exchange that vehicle for a different one or refund your money, no questions asked.

The details: Your return request must be received by 5pm on the 3rd calendar day following the day of delivery. Delivery day counts as Day 1 regardless of time of delivery. For example, if the vehicle was delivered on June 5th, notification of return must be received by 5pm on June 7th.

Money Back Guarantee Terms & Exclusions:
  • The 250 kilometre maximum distance will be calculated based on the kilometers noted on the contract at time of purchase.
  • In the event of a return/exchange, any equipment that has been added to the vehicle can be moved to the new vehicle at the customer’s expense. If it cannot be moved, the equipment is non-refundable.
  • The exchanged vehicle must be returned in the same apparent condition and state it was in upon delivery. The program cannot be assigned, transferred or sold, in whole or in part. The returned/exchanged vehicle must first be inspected by FFUN Group.
  • This Money Back Guarantee applies to the vehicle only. Protection products (including by not limited to: Ceramic coatings, Paint Protection, Interior Protection, Rust Protection) are not covered under this money-back guarantee but may have partial refunds available depending on the product.
  • If the vehicle was financed, we will reverse the transaction with the lender. Any fees associated with cancelling with the lender will be the responsibility of the customer.
  • Customers are responsible for any licensing costs associated with the vehicle purchase, return or exchange.
  • If choosing to exchange, a maximum of 2 exchanges will be processed for a single purchase.
  • If the customer traded-in their previous vehicle and that vehicle has subsequently been sold within the return period, FFUN will pay the cash value as represented on the contract for the trade.
  • If the customer had a shortfall between what was owed on their trade and their trade value, the client will be responsible for that value if their trade has been subsequently sold.
  • The program does not apply to:
    • Second Chance credit and alternative financing clients.
    • Deals funded with negative equity.
    • Vehicles that have been damaged by the customer or anyone else.
    • Commercial vehicles.
    • Vehicles that have been modified or altered by the customer or someone else, in any way whatsoever.
    • Vehicles that have been repaired without FFUN Group’s prior authorization.

3 Month/3,000 km Warranty

Before we get into our FFUN Warranty, it’s worth mentioning that because most of the pre-owned vehicles we sell are less than 5 years old, they are still covered by the manufacturers’ own warranty.

But! Every certified pre-owned vehicle comes extra piece of mind with limited extended warranty coverage for 3 months / 3,000 kms.

Included in the coverage are:

  • ENGINE – Cylinder block, heads, all internally lubricated engine parts, manifolds, timing gears, timing chain/belt, flywheel, oil pump and housing, water pump, harmonic balancer, OHC carriers and covers, valve covers, oil pan, engine mounts, turbocharger/supercharger housings, internal parts, valves, intercooler.
  • DIESEL ENGINE – All of the above listed parts, PLUS Diesel Fuel Injection Pump, Lines, Nozzles, Vacuum Pump.
  • TRANSMISSION/TRANSAXLE – Case (if damaged from within), All internally lubricated parts, Torque Converter, Transfer Case, Encoder Motor, Vacuum Modulator, Transmission Mount, Master Clutch Cylinder.
  • FRONT/REAR WHEEL DRIVE – Final Drive Housing, All Internal Parts, Axle Shafts & Bearings, Constant Velocity Joints, Axle Housing and All Internal Parts, Propeller Shafts, “U” Joints, Hub Bearing Assembly, Locking Hubs, and Supports.
*FFUN used benefits applicable on used vehicles 2015 and newer with less than 150,000 KMs. Only available at select dealerships. See your dealership for details. Certain conditions may apply.